The Jo

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Thursday, May 12, 2016

Authoress Kendall Hayes is back with another fictitious Novel that brings to light that which has been left lurking in the darkness for way too long.


Yes, I'm back.  Using my writing skills to bring attention to taboo subjects.  My intention is to bring more awareness to the various forms of domestic violence and the adverse health affects associated with it, as well as the affects this pandemic has on children of the abused and the abuser.

As a mother of 3 grown girls, I am still trying to analyze and reverse the affects of actions that I have allowed them to witness.  I have taken the position of survivor not that of victim.  For, although they are grown, they still need guidance and direction.  And they need to know the truth about the cold cruel world in which we live.  Most of all, our young women need to know the importance of Self Love.  They need to know that it is not selfish to love yourself.  They need to learn to be self sufficient so that they are not tempted to stay in any unhealthy relationship for emotional or financial stability.


Seasons of Hope not only entertains.  It  addresses issues the of domestic violence, substance abuse  and the effects these issues have on our health, mental and emotional well-being. Domestic Violence is real. It kills. It has no respect of persons gender, race, religion or  socio-economic background. Many suffer in silence, fearing for their very lives. While it is apparent that more help and assistance is needed for victims, the fact remains that the abuser needs help as well.

His efforts are commendable, yet short-lived and ineffective.  During this fiasco of a U.S. Presidential campaign, I haven't heard any candidate talk about these issues that mostly affect women.  I've heard talk about equal pay for equal work, but nothing to address the steadily rising statistics of Domestic Violence related homicides and suicides.

So, I will continue to use my writing skills to write books that not only entertain, but also bring awareness to pertinent issues such as Domestic Violence and Human Trafficking.

Monday, April 11, 2016



It's been a while since I've written on my blog. The business of writing this book has been quite a journey and I have many people to thank for support and encouragement.

Saturday, July 11, 2015

Book Tour Promotes Domestic Violence and Mental Health Awareness and Prevention.

Seasons of Hope tells a story that addresses issues the of domestic violence, substance abuse effects these issues have on our health, mental and emotional well-being. Domestic Violence is real. It kills. It has no respect of persons gender, race, religion or  socio-economic background. Many suffer in silence, fearing for their very lives. While it is apparent that more help and assistance is needed for victims, the fact remains that the abuser needs help as well.









Sunday, January 4, 2015

How to handle customer complaints

No one likes to be criticized. But customers do understand how your products and services affect them. So a wise business owner will pay attention to customer complaints, even when they seem to descend from left field, even when criticisms seem  on the surface, at least  unreasonable.

It's important, first of all, to defuse emotions. Like the bomb squad called in to deactivate a deadly device, you want to make sure the situation doesn't escalate out of control. Once tension has diminished, you can engage in rational conversation with your customer.
Usually some grain of truth can be gleaned from even the most irrational grievance. Sometimes the problem is obvious  a defective product or poor customer service from an untrained employee, for example. Other times, you may need to listen long and hard to discover the underlying problem, like a patient doctor who studies symptoms and consults with colleagues before prescribing a remedy.
Following are three tried-and-true suggestions for dealing with customer complaints:
  • Don't ignore them. Whether or not you agree, it's important to let customers know that you've heard them and will attempt to meet their needs. Employees should be trained to treat customers with respect, make eye contact, and listen without interruption. Such simple acts of courtesy will often lower the level of emotion so that complaints can be constructively addressed. A customer who isn't acknowledged may leave in a huff and start broadcasting complaints about your business to anyone who will listen.
  • Keep the process positive. If a customer shows signs of frustration or anger, a response in kind may simply add fuel to the fire. Don't be afraid to apologize. There's a reason the customer is upset, regardless of whether you're at fault. Take the time to listen. Acknowledge the importance of the issue and be willing to make things right.
  • Work toward a solution. If a product was defective, replace it — no questions asked, no excuses given. If someone was treated poorly by one of your employees, acknowledge the problem and let the customer know that you take such complaints seriously. Get the details. Complaints often highlight the need for additional training or revised procedures. Track complaints with a log and use them to your advantage.
Over time, dealing constructively with customer complaints can build loyalty and may even generate new business.
© MC 2014
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